Last updated: October 4, 2026
CNX Deep Cleaning Services (“CNX Cleaning,” “we,” “us,” or “our”) operates the website https://cnxcleaning.com.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, or interact with our Google Business Profile review features.
Information we collect
We may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Property location
- Cleaning requirements
- Preferred service dates
- Photos or other information you send when requesting a quote
- Messages sent through WhatsApp, LINE, email, or other contact methods
We may also collect basic technical information, such as your IP address, browser type, device type, and pages visited. This information may be collected through essential website technologies or analytics tools, where enabled.
Google Business Profile reviews
We use Google Business Profile APIs to retrieve and display reviews about CNX Cleaning on our website.
The information displayed may include:
- Reviewer name
- Reviewer profile photo
- Review rating
- Review text
- Review date
- Google translation and original review text, where provided by Google
We use this information only to display and maintain our business reviews on our website. We do not sell Google user data, use it for advertising, or use it for purposes unrelated to displaying and managing our business reviews.
Google data accessed through our application is handled in accordance with the Google API Services User Data Policy, including its Limited Use requirements.
Matomo Analytics
We use a self-hosted Matomo Analytics installation to understand how visitors use our website and improve its performance.
Matomo may collect information such as pages visited, approximate location, device type, browser type, referring website, and interactions with the website. We configure Matomo to respect visitor privacy, including IP anonymization where enabled.
The analytics data is stored on servers controlled by us or our hosting provider and is not shared with Google or other advertising networks. We do not use Matomo to identify individual visitors personally.
You may restrict or disable cookies through your browser settings. Where available, you may also use the Matomo opt-out option provided on our website.
How we use information
We may use information to:
- Respond to enquiries and quote requests
- Provide and schedule cleaning services
- Communicate with customers
- Improve our services and website
- Display our business reviews
- Maintain website security
- Comply with legal obligations
How we share information
We may share information with trusted service providers who help us operate our website, communicate with customers, process requests, or provide our services.
We may also disclose information where required by law, to protect our rights, or to prevent fraud, misuse, or security threats.
We do not sell personal information.
Storage and security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Information may be stored on servers or systems operated by service providers located outside Thailand. We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law.
Third-party services
Our website may link to or use third-party services, including Google, WhatsApp, LINE, hosting providers, analytics services, and communication tools.
Those services operate under their own privacy policies and terms. We encourage you to review their policies before using them.
Your rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Object to or restrict certain uses of your information
- Ask questions about how your information is handled
To make a request, contact us using the details below.
Children’s privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact us
If you have questions about this Privacy Policy or how we handle personal information, please visit our Contact Us page.